In the market for a new kitchen from Paul Rowles Kitchens?…
Then let us guide you through how the process works…
1) Initially we would invite you to make an appointment to have a look at our ranges on display in the showroom and go through your in initial ideas, needs and wants for your new kitchen. You can look at appliances, have demonstration of Quooker taps, look at the internals and clever storage and finish off by taking away a handful of glossy brochures to take home and peruse over a cup of tea. Alternatively, if you have come via recommendation by your builder then they may have already provided us with plans which would take you straight to step 3.
2) We can then follow up with a visit to your home to take some measurements and have a look at the room layout and flow of the space (don’t worry we don’t outstay our welcome or do any hard selling!). We will also ask you about any wish lists you may have for appliances or features of the kitchen, so it helps to have done a little bit of list making at this stage. Should you be working off-plan for an extension or new-build say, then we can work from scaled plans at this stage and would make changes as these occur on your instruction.
3) Once we have the measurements and requirements back at the showroom, our experienced designers will work our magic and come up with an initial design and quote for you. Turnaround is generally a week as we look to provide you with a kitchen that meets all regulations but is aesthetically pleasing as well as functional. Turnaround can be longer at busier points in the year such as the summer break. Over email you will receive a set of high quality, high definition rendered colour images showing different angles of your kitchen/utility/wardrobes/study (delete as appropriate) and a detailed quote by email as a starting point for you to look over. Quotes can be solely for the supply of the goods or can include fitting and even other services you may need such as plumbing/plastering/electrics/flooring/tiling/building work and project management (some of which we will liaise with local specialists for). You can decide how much or how little involvement we have. You will tend to have one designer allocated to you throughout the process making the process more seamless.
4) Next step, the fun part. We invite you back to the showroom to fine tune the design and your choices for the materials, handles and appliances. This occasionally takes more than one meeting/several emails as we want to make sure we get everything exactly right for you. We really want you to enjoy this part of the process as the details are what make the design sing, so we would ideally prefer if all stakeholders were present at these meetings to ensure everyone is happy. We can arrange for samples from our suppliers so that we can create a living mood-board as your design takes shape. Feel free to bring in paint charts and flooring samples e.g., that you have sourced so we can help you arrive at a beautiful and cohesive design. We provide you with all the product codes for the appliances and links to the websites so you can pore over the specifications in detail.
5) When everything is present, checked and correct we take a deposit and place the order for your appliances. At the same time, we would discuss fitting dates with you (or delivery dates if supply only). We may need to do a follow up survey in certain circumstances. If we have been designing off-plan we would usually do a follow up survey as a matter of course. Once the fitting date has been arranged, we then order your cabinetry and arrange a delivery date to site.
6) As the fitting/delivery date draws closer we will be in contact to arrange access and timings etc. The morning of your delivery, you will be provided with a 2-hr slot and our delivery driver will ensure any accessories and appliances are also available on that day. The kitchen cabinets will arrive fully assembled (there are exceptions to this where full height larders will arrive flat pack due to their considerable weight!)
7) Then the exciting bit, the kitchen is fitted! It will start with the room being cleared and any agreed service work done before fitting the base units. Once the base units are in, the quartz/granite/marble/ceramic work surfaces (if chosen) will be templated. The worktop fitters will come back to fit generally a week or so later by which time most of the rest of the kitchen should be finished.
8) If you have chosen a post fitting cleaning option, this will occur once any snagging has been completed. (We are always at the end of the phone should anything crop up, or if you need advice).
9) The most important step…
Put the kettle/Quooker on (or may we suggest a glass of wine) as you sit back and enjoy the view of your beautiful new kitchen.
If this sounds like a process for you then give us a call and take the first step!